1.Monitor new tickets in view
Integrate Zendesk to detect new tickets in view and trigger recognition when CSAT praise appears in the ticket.
Send positive CSAT comments to team channel instantly
Automatically capture new tickets with satisfaction comments across Zendesk and Slack. Instantly post praise channel messages when satisfaction comment arrives, CSAT praise appears, or tickets enter viewβso you can route qualifying brands, update Slack, and share optional alternate notifications without manual searching.
How this automation boosts visible CSAT praise
When a new Zendesk ticket enters view with a positive satisfaction comment, praise can get missed and leaders stay unaware. This automation captures ticket context, filters qualifying records, and posts messages to Slack and optional endpointsβso your team can recognize great support without manual searching.
Zendeskor swap with your favorite app
2.Capture ticket and CSAT fields
Integrate Zendesk to extract ticket link and satisfaction comment and map them into the message format.
3.Filter qualifying brand records
Integrate Filter by Zapier to apply brand or routing criteria so only qualifying tickets continue through the zap.
Filter by Zapieror swap with your favorite app
4.Send channel praise message
Integrate Slack to post the formatted praise message with ticket header and CSAT comment to the configured praise channel.
Slackor swap with your favorite app
5.Post optional alternate payload
Integrate Webhooks by Zapier to send an optional POST payload with the same comment and ticket link fields.
Webhooks by Zapieror swap with your favorite app
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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