1.Detect new entry
Integrate Typeform, webhook workflows, and feedback forms to detect new NPS entry submissions.
Route NPS detractor responses to support and alert ops
Automatically watch Typeform new entries across Typeform and Slack. Send team alerts when NPS responses submit, survey scores drop, or detractor comments arriveβso you can create conversations, add notes, and alert ops without manual triage.
How this automation routes detractor feedback to support
When new detractor NPS responses arrive, delays can leave unhappy customers without timely follow-up. This automation posts Slack alerts, looks up the customer, creates an open conversation, and adds a noteβso your team can act fast.
Typeformor swap with your favorite app
2.Send channel message
Integrate Slack and collaboration tools to send a formatted alert with score and feedback context.
Slackor swap with your favorite app
3.Find customer
Integrate Kustomer and customer search to find the customer record using the responder email.
Kustomeror swap with your favorite app
4.Create conversation
Integrate Kustomer and conversation workflows to create an open conversation with priority and subject.
5.Create note
Integrate Kustomer and note taking to add a note with score, reason, comments, and reference context.
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Improve customer feedback management with automated feedback collection, sentiment routing, and trend tracking
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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