1.Catch new survey response
Integrate Hotjar and survey feedback capture to catch new NPS survey responses for automation processing.
Create NPS response rows and notify product team
Automatically monitor Hotjar new survey responses across Hotjar, Slack, Google Sheets, Delay by Zapier, and Gmail. Create and update when survey response arrives, NPS score posts, or free-text feedback submits β so you can log replies, notify your product team, and send follow-up email without manual follow-up.
How this automation accelerates NPS follow-up
When a new NPS survey response comes in, delays can stall outreach and weaken customer trust. This automation monitors Hotjar responses and posts summaries, records replies, and sends delayed emailsβso your team can respond consistently.
Hotjaror swap with your favorite app
2.Send channel message
Integrate Slack and team communication tools to notify your product channel with each NPS response summary.
Slackor swap with your favorite app
3.Create spreadsheet row
Integrate Google Sheets and worksheet tracking tools to log NPS timestamps, scores, and notes in a row.
Google Sheetsor swap with your favorite app
4.Delay for 90 minutes
Integrate Delay by Zapier and time-based automation tools to wait 90 minutes before follow-up.
Delay by Zapieror swap with your favorite app
5.Send email
Integrate Gmail and email templates to send a delayed thank-you email when a respondent email exists.
Gmailor swap with your favorite app
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Set up in minutes
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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