1.Maps new conversation rating details
Integrate Intercom to map conversation reference, rating value, remark text, teammate reference, and timestamp to start the workflow.
Create alert and record for negative conversation ratings
Automatically monitor new in-product conversation rating events across Intercom and Google Sheets. Create and update a shared tracker and notify coordinators when ratings drop, negative remarks arrive, or scores hit your low thresholdβso you can log, triage, and follow up without manual tracking.
How this automation triages negative feedback faster
When a new conversation rating event includes a low score, delays can leave customers waiting for follow-up. This automation monitors rating events and logs qualifying entries and sends Slack alertsβso your team can triage negative feedback immediately.
Intercomor swap with your favorite app
2.Looks up conversation reference in tracker
Integrate Google Sheets and reporting systems to look up rows by conversation reference and surface a found flag.
Google Sheetsor swap with your favorite app
3.Continues only for negative, new ratings
Integrate Filter by Zapier to continue only when ratings meet your at-or-below threshold and lookups do not find a row.
Filter by Zapieror swap with your favorite app
4.Creates a tracker row for the rating
Integrate Google Sheets and spreadsheet automation tools to create a new row with date, rating, remark, and owner.
5.Posts a coordinator alert in the team channel
Integrate Slack and team chat tools to send a short alert with rating, owner, conversation reference placeholder, and remark.
Slackor swap with your favorite app
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Improve customer feedback management with automated feedback collection, sentiment routing, and trend tracking
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Step 1
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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