1.Receives new survey response
Integrate Delighted and form capture tools to map respondent email to customer id and route score, comment, and timestamp to fields.
Add survey responses to customer profiles and events
Automatically capture new survey responses across Delighted and Customer.io. Create and update when new response arrives, scores cross your target threshold, or comments include critical keywordsβso you can update profiles, enrich sentiment, and emit tracked events without manual reporting.
How this automation scales customer feedback into profiles
When new survey responses arrive, delays can leave customer sentiment unclear and campaigns misaligned. This automation maps response fields and throttles volume while it creates or updates customer profiles and creates tracked eventsβso your team can act fast.
Delightedor swap with your favorite app
2.Splits text for first name
Integrate Formatter by Zapier and data parsing tools to extract the first word from the respondent name and map it to the first-name field.
Formatter by Zapieror swap with your favorite app
3.Increments daily processed count
Integrate Storage by Zapier and throttling counters to increment a daily counter key and pass the counter result forward.
Storage by Zapieror swap with your favorite app
4.Filters qualifying daily records
Integrate Filter by Zapier and rules engines to continue only when the daily processed count stays below the configured threshold.
Filter by Zapieror swap with your favorite app
5.Creates or updates person
Integrate Customer.io and customer profile tools to create or update a person and store sentiment, feedback notes, and dates.
Customer.ioor swap with your favorite app
6.Creates customer event
Integrate Customer.io and event tracking tools to create a named event and include score and marker payload for campaigns.
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Explore all customer feedback management automations
Improve customer feedback management with automated feedback collection, sentiment routing, and trend tracking
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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