1.Detect conversation completed
Integrate Zapier Chatbots and automation tools to detect conversation completed so you can initiate the reply flow.
Send reply to completed chat and log transcript
Automatically detect conversation completed events across Zapier Chatbots and Google Sheets. Send replies in thread and log transcripts when qualifying conversations complete, required content is present, or escalation keywords appearβso you can reduce manual follow-up, improve agent handoff, and respond faster without paperwork.
How this automation logs transcripts for faster handoff
When conversation completed events trigger, teams can lose context and slow down replies while copying details into review notes. This automation sends in thread chatbot responses and adds full transcripts to Google Sheetsβso your team can review and hand off without hunting messages.
Zapier Chatbotsor swap with your favorite app
2.Send chatbot response
Integrate Zapier Chatbots and message formatting tools to send chatbot response to reply in thread using the configured persona.
3.Filter or format chatbot flow
Integrate Zapier Chatbots and workflow logic steps to filter or format qualifying conversations to continue only when criteria match.
4.Add transcript row
Integrate Google Sheets and spreadsheet tracking tools to add row so you can store conversation ID, transcript, and session reference.
Google Sheetsor swap with your favorite app
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Streamline customer support with automated message triage, AI replies, and ticket updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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