1.Detect new incoming message
Integrate 2Chat and messaging tools to catch received booking messages for downstream reply handling.
Send reply and log incoming customer message for bookings
Automatically monitor new incoming booking messages in 2Chat across Conversational support tools. Create and update when messages arrive, reply text is generated, or conversations go Activeβso you can respond to customers, save context, and send replies without manual lookup.
How this automation speeds up booking replies
When new booking messages arrive, unanswered requests can stall scheduling and create avoidable back and forth. This automation searches or creates a conversation record, formats context, generates a reply, and sends it backβso your team can keep booking flow moving.
2Chator swap with your favorite app
2.Find or create conversation record
Integrate Zapier Tables and data storage tools to match sender phone and to create or update conversation context.
Zapier Tablesor swap with your favorite app
3.Format timestamp to hour tag
Integrate Formatter by Zapier and data formatting tools to extract the local hour from the message timestamp.
Formatter by Zapieror swap with your favorite app
4.Generate chatbot reply text
Integrate Zapier Chatbots and conversation tools to generate reply text using the recent message and hour tag.
Zapier Chatbotsor swap with your favorite app
5.Send outgoing message reply
Integrate 2Chat and messaging tools to send the chatbot reply to the recipient phone.
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Streamline customer support with automated message triage, AI replies, and ticket updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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