1.Catches incoming customer message
Integrate Webhooks by Zapier and webhook handlers to capture incoming support messages and start the reply flow.
Send instant chat reply and log prospect message
Automatically capture incoming customer message webhooks across Typeform, Zapier Chatbots, Hilos, Slack, and Pipedrive. Generate replies, send outbound messages, post team summaries, and log deal notes when customer message arrives, identifiers match, or chatbot replies completeβso you can reduce manual inbox triage.
How this automation accelerates your support follow-up
When incoming customer messages trigger your webhook, delays can stall responses and increase manual triage. This automation generates chatbot replies and delivers them through your Hilos flow and logs the outcome in Pipedriveβso your team can reply consistently.
Webhooks by Zapieror swap with your favorite app
2.Looks up context from form
Integrate Typeform and form-response mapping to run a Typeform lookup and enrich the reply with context.
Typeformor swap with your favorite app
3.Generates chatbot reply
Integrate Zapier Chatbots and conversation context to generate a reply from the incoming message text.
Zapier Chatbotsor swap with your favorite app
4.Executes configured flow
Integrate Hilos and messaging routing to send the chatbot response using your configured outbound conversation flow.
Hilosor swap with your favorite app
5.Posts team summary
Integrate Slack and team notifications to post a formatted summary with the original message and chatbot reply.
Slackor swap with your favorite app
6.Creates deal note
Integrate Pipedrive and CRM notes to find the matching deal and create a note with the interaction summary.
Pipedriveor swap with your favorite app
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Explore all AI customer support automations
Streamline customer support with automated message triage, AI replies, and ticket updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
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Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
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Jacob Sirrs, Marketing Operations Specialist
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