1.Catch Hook
Integrate Webhooks by Zapier and backend APIs to receive session input and pass it to the next step.
Send chatbot reply and forward session data to backend
Automatically catch inbound chatbot input across Webhooks by Zapier and Zapier Chatbots. Create and update when chat input arrives, sessionId is present, or chatbot intent is detectedβso you can send replies, post session payloads, and create backend tracking records without manual lead handoff.
How this automation routes replies and session data to your backend
When a webhook catches new chatbot input, delays can break response timing and leave session data unscored. This automation generates chatbot replies and posts structured session payloads to your backendβso your team can respond and score leads the same day.
Webhooks by Zapieror swap with your favorite app
2.Send chatbot response
Integrate Zapier Chatbots and conversation tools to generate a persona-based reply for the downstream payload.
Zapier Chatbotsor swap with your favorite app
3.Post JSON to your backend
Integrate Webhooks by Zapier and tracking systems to post session identifier and reply text to your backend.
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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