1.Captures new incoming message
Integrate Wati and conversation keys to capture the incoming message body to pass message content to the chatbot step.
Send chatbot replies and log conversations to sheet
Automatically capture new incoming messages across Wati. Automatically create QA-ready log rows and send chatbot replies when new incoming message, qualifying message detected, or conversation startsβso you can reduce reporting, speed up follow-up, and avoid manual review without manual follow-up.
How this automation protects faster support context
When new incoming message arrives, support context can lag and customers wait longer for answers. This automation filters messages, sends chatbot replies and session messages, and adds QA-ready rowsβso your team can respond with clarity.
Watior swap with your favorite app
2.Filters qualifying messages
Integrate Filter by Zapier and messaging rules to continue only for qualifying messages to avoid unwanted auto replies.
Filter by Zapieror swap with your favorite app
3.Sends to chatbot
Integrate Zapier Chatbots and chatbot logic to map message body to chatbot input to generate a reply payload.
Zapier Chatbotsor swap with your favorite app
4.Sends session reply
Integrate Wati and session routing to map chatbot response text to the sender conversation key to deliver the reply.
5.Adds QA log row
Integrate Google Sheets and QA flags to add a row with timestamp, summary, chatbot response, and review flag to support follow-up.
Google Sheetsor swap with your favorite app
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Streamline customer support with automated message triage, AI replies, and ticket updates
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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