1.Catches incoming SMS payloads
Integrate Webhooks by Zapier and notification triggers to capture incoming SMS payloads and extract sender and message text to reply.
Send automated SMS replies and log conversation history
Automatically catch incoming SMS payloads across Webhooks by Zapier and Google Sheets. Create and update conversation rows, generate warm replies, and send SMSβso you can reply faster without manual follow-up.
How this automation sends faster SMS replies and preserves conversation history
When incoming SMS payloads arrive, delays can frustrate customers and stall support workflows. This automation assembles message history, generates a short reply, saves both sides in Google Sheets, and sends the SMSβso your team can respond without chasing threads.
Webhooks by Zapieror swap with your favorite app
2.Finds recent messages by phone
Integrate Google Sheets and data lookup to find recent conversation messages by sender number and assemble history for context.
Google Sheetsor swap with your favorite app
3.Generates a warm SMS reply
Integrate ChatGPT (OpenAI) and language models to turn assembled history and the latest text into a reply under 150 characters.
ChatGPT (OpenAI)or swap with your favorite app
4.Creates a conversation row
Integrate Google Sheets and spreadsheet storage to create rows for inbound and outbound messages so audit history stays searchable.
5.Sends the SMS reply
Integrate Twilio and messaging delivery to send the generated reply to the sender number so customers receive responses instantly.
Twilioor swap with your favorite app
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