1.Monitors new message in folder
Integrate Microsoft Outlook and email routing tools to detect new inbound messages in your configured folder.
Send AI reply to qualifying inbound customer emails
Automatically monitor new messages in a configured Microsoft Outlook folder across Microsoft Outlook and Zapier tools. Create and update when qualifying emails arrive or match subject patterns or sender fragments β so you can auto-qualify inquiries, generate an AI reply draft, and send a scored response without manual triage.
How this automation sends AI replies at scale
When new inbound messages land in your configured folder, delays can increase customer wait time and reduce satisfaction. This automation filters qualifying emails, converts them to plain text, and runs AI scoring to send replies automaticallyβso your team handles fewer messages manually.
Microsoft Outlookor swap with your favorite app
2.Continues only for qualifying senders
Integrate Filter by Zapier and email filtering rules to continue only for qualifying sender fragments and subject patterns.
Filter by Zapieror swap with your favorite app
3.Converts email HTML to plain text
Integrate Formatter by Zapier and message parsing tools to convert the email body HTML to plain text.
Formatter by Zapieror swap with your favorite app
4.Analyzes inquiry and drafts a reply
Integrate AI by Zapier and AI classification tools to analyze plain text and generate a concise suggested reply.
AI by Zapieror swap with your favorite app
5.Posts AI output to scoring endpoint
Integrate Webhooks by Zapier and JSON payload tools to POST the AI reply and message metadata for scoring.
Webhooks by Zapieror swap with your favorite app
6.Replies to the original message
Integrate Microsoft Outlook and email reply tools to send a plain-text reply to the original sender using the scored content.
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Streamline customer support with automated message triage, AI replies, and ticket updates
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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