1.Captures new incoming message payload
Integrate 2Chat and conversation thread matching to capture the incoming message payload and thread identifier.
Send AI reply and menu to chat sender
Automatically monitor new incoming WhatsApp messages and thread identifiers across 2Chat and Zapier Chatbots. Automatically generate AI replies and an interactive menu, then post the response back to the original senderβso you can reduce follow-up and keep conversations moving without manual paperwork.
How this automation replies with menu choices fast
When new incoming WhatsApp messages arrive, manual response drafting can slow support and break conversation context. This automation captures message context, generates an AI reply with menu choices, and posts it back to the original senderβso your team resolves requests quickly.
2Chator swap with your favorite app
2.Generates concise reply and menu choices
Integrate Zapier Chatbots to generate a concise reply plus 2 to 3 menu choices and map them to outputs.
Zapier Chatbotsor swap with your favorite app
3.Sends outgoing message to original thread
Integrate 2Chat to post the AI reply and append the numbered menu back to the originating thread.
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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