1.Detect new inbox email
Integrate Gmail and email inbox tools to monitor new messages in your configured inbox for replies.
Send AI-classified reply and route email to chatbot
Automatically classify incoming inbox emails and prepare intent routes across Gmail and Zapier Chatbots. Send AI replies when appointment-related messages qualify, route uncertain cases for human review, and keep responses timely without manual follow-up.
How this automation sends faster AI replies your customers trust
When new inbox emails arrive, delayed answers can create frustration and extra human triage work. This automation classifies intent, starts a chatbot conversation, and sends an AI-crafted Gmail replyβso your team can respond without chasing threads.
Gmailor swap with your favorite app
2.Classifies message intent
Integrate AI by Zapier and classification tools to classify the message and output a single intent category for routing.
AI by Zapieror swap with your favorite app
3.Starts chatbot conversation
Integrate Zapier Chatbots and conversation tools to start or continue the conversation and capture the chatbot reply.
Zapier Chatbotsor swap with your favorite app
4.Sends AI email reply
Integrate Gmail and email routing tools to send the chatbot response as a timely reply to the original sender.
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Streamline customer support with automated message triage, AI replies, and ticket updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
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Jacob Sirrs, Marketing Operations Specialist
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