1.Catches inbound chat webhook
Integrate Webhooks by Zapier and webhook mapping to parse the inbound webhook fields and set up a conversation key.
Reply to incoming chat and send SMS follow-up
Automatically catch incoming chat webhooks across Webhooks by Zapier and Zapier Chatbots. Send chatbot replies and follow-up SMS when inbound chat arrives, source phone is captured, or message text is mapped β so you can send replies, post SMS follow-ups, and preserve conversation context without manual follow-up.
How this automation replies and drives SMS follow-ups
When an inbound chat webhook arrives, delays can break the support flow and slow follow-up outreach. This automation replies via Zapier Chatbots and posts outbound messages through Webhooks by Zapierβso your team can stay responsive without manual follow-up.
Webhooks by Zapieror swap with your favorite app
2.Sends chatbot response
Integrate Zapier Chatbots and conversation routing to map conversation key to chatbot identifier and send the reply text.
Zapier Chatbotsor swap with your favorite app
3.Posts outbound message
Integrate Webhooks by Zapier and messaging endpoints to post the outbound follow-up SMS and map destination and body.
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Step 1
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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