1.Receives new SMS
Integrate Twilio and SMS routing tools to detect incoming messages and map the sender and content to a chatbot conversation key.
Reply to inbound SMS with chatbot and notify team
Automatically detect new SMS received across Twilio. Get instant replies when inbound SMS arrives, sender replies, or escalation keywords appearβso you can return chatbot responses, send follow-up texts, and notify the team without manual follow-up.
How this automation accelerates support replies
When new SMS is received, delays can stall customer conversations and increase manual triage. This automation routes inbound messages to Zapier Chatbots, sends SMS replies, and posts the exchange to Slackβso your team responds fast.
Twilioor swap with your favorite app
2.Sends message to chatbot
Integrate Zapier Chatbots and conversation management tools to send the SMS body to the chatbot and receive reply text.
Zapier Chatbotsor swap with your favorite app
3.Filters valid chatbot replies
Integrate Filter by Zapier and no-reply rules to continue only when the chatbot returns a valid reply.
Filter by Zapieror swap with your favorite app
4.Sends SMS response
Integrate Twilio and SMS routing tools to send the chatbot response back to the original sender.
5.Posts exchange to channel
Integrate Slack and support triage tools to post the sender summary and chatbot exchange for team visibility.
Slackor swap with your favorite app
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Streamline customer support with automated message triage, AI replies, and ticket updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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