1.Monitors new channel messages
Integrate Slack, conversation threads, and message events to detect new messages that include an agent mention.
Post AI replies to mentioned team messages automatically
Automatically detect agent mentions across Slack channels. Create AI draft thread replies when agent tokens appear, roles are tagged, or mention keywords are spottedβso you can draft responses, preserve context, and speed up reviews without manual follow-up.
How this automation creates AI draft replies in Slack threads
When new team messages are posted without a clear agent mention, delays can break support flow. This automation filters mentions, calls your conversational assistant, and posts AI draft replies back into the originating threadβso your team can review faster.
Slackor swap with your favorite app
2.Stops on missing mention tokens
Integrate Filter by Zapier and message text parsing to continue only when mention tokens are found.
Filter by Zapieror swap with your favorite app
3.Extracts agent mention keyword
Integrate Formatter by Zapier and text extraction to pull the first mention keyword that selects the target agent.
Formatter by Zapieror swap with your favorite app
4.Requests AI reply from assistant
Integrate Code by Zapier, conversational assistant APIs, and routing logic to generate a reply mapped to the thread context.
Code by Zapieror swap with your favorite app
5.Waits for asynchronous reply
Integrate Delay by Zapier and timing controls to wait before posting the final assistant reply into Slack.
Delay by Zapieror swap with your favorite app
6.Posts AI draft in the thread
Integrate Slack and thread messaging to post the assistant reply as a draft in the original message thread.
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Step 1
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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