1.Monitors new channel messages
Integrate Slack, chat channel filters, and timestamp signals to detect root message questions in your configured channel and continue only for thread roots.
Post AI-generated answers to new channel questions in threads
Automatically monitor new message posted to channel across Slack and filter for root questions. Post AI answers into the same thread when root message posted, non-threaded questions arrive, or new channel inquiries show upβso you can query Glean, respond in-thread, and preserve context without manual triage.
How this automation speeds up support triage
When new root channel questions appear in Slack, manual triage can slow down answers and frustrate customers. This automation queries Glean for responses and posts bot replies in-threadβso your team can respond faster with context intact.
Slackor swap with your favorite app
2.Queries Glean for an answer
Integrate Glean and AI knowledge assistant tools to map message text to a query and include a timestamp memory key for context.
Gleanor swap with your favorite app
3.Posts reply in thread
Integrate Slack and conversation routing rules to send the AI response in-thread and reference the original message timestamp.
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