1.Monitors new reaction questions
Integrate Slack and notification routing tools to detect the configured reaction and capture the question from the message.
Answer marked team questions with cited replies quickly
Automatically monitor reaction-marked questions across Slack, Google Docs, Webhooks by Zapier, and Anthropic (Claude). Post cited replies into the original thread when matching emoji is added, a helpkit document is found, or audit checks pass or failβso you can resolve issues quickly, keep context intact, and reduce manual triage without context hunting.
How this automation delivers cited answers faster
When reaction-marked questions land in Slack, unanswered threads can stall product responses and waste engineer time. This automation fetches the newest helpkit doc, extracts text, generates citation-first answers, audits them, and posts only what passes.
Slackor swap with your favorite app
2.Finds latest helpkit document
Integrate Google Docs and document search tools to locate the most recent helpkit document and return its file link.
Google Docsor swap with your favorite app
3.Extracts plain text from URL
Integrate Webhooks by Zapier and text extraction tools to GET the file URL and convert it into AI-ready plain text.
Webhooks by Zapieror swap with your favorite app
4.Generates citation-first reply
Integrate Anthropic (Claude) and prompt templates to send extracted helpkit text plus the question for a citation-first answer.
Anthropic (Claude)or swap with your favorite app
5.Audits citations and answer
Integrate Anthropic (Claude) and quality check tools to run an audit prompt and produce a pass or fail summary.
6.Posts the audited reply
Integrate Slack and thread messaging tools to publish the final bot message with citations summary based on audit pass status.
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