1.Detects new inbound call recording
Integrate Amazon S3 and file storage tools to detect new recording uploads in the configured recordings folder.
Amazon S3or swap with your favorite appSend follow-up text for transcribed missed customer calls
Automatically monitor new call recording uploads across Amazon S3 and Zapier storage, parse inbound call details, and enrich contact info with LLM and sheets. Create and update SMS follow-ups when transcription succeeds, a valid phone number is found, and rows are loggedβso you can recover bookings, schedule timely outreach, and brief QA without manual follow-up.
How this automation recovers missed calls faster
When inbound recordings land in storage, missed follow-up windows can cost bookings and customer trust. This automation transcribes call audio, logs transcripts to Google Sheets, and sends a delayed SMS follow-upβso your team can respond with clear context.
2.Parses filename and metadata
Integrate Formatter by Zapier and metadata tools to parse the filename and map call direction and phone to fields.
Formatter by Zapieror swap with your favorite app
3.Transcribes audio and extracts outputs
Integrate ChatGPT (OpenAI) and transcription tools to generate transcripts and structured call classifications.
ChatGPT (OpenAI)or swap with your favorite app
4.Adds transcript and classifications row
Integrate Google Sheets and reporting tools to add a QA row with transcript, flags, and requested services.
Google Sheetsor swap with your favorite app
5.Waits before outbound follow-up
Integrate Delay by Zapier and scheduling tools to pause outreach for configured hours before texting.
Delay by Zapieror swap with your favorite app
6.Sends SMS follow-up to caller
Integrate Podium and templated messaging tools to send a friendly SMS using phone, caller name, and outcome.
Podiumor swap with your favorite app
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Explore all post-call processing automations
Speed up post-call work with automated call summaries, CRM updates, and follow-up tasks
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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