1.Detect call hangup
Integrate Dialpad, and calling tools to capture the call event and map the call ID for downstream steps.
Send call transcript and recording to operations inbox
Automatically monitor call hangups across Dialpad and deliver transcripts and recordings to your operations inbox. Create and update email summaries when qualifying inbound calls endβso dispatch gets context without manual post-call paperwork.
How this automation delivers call context to operations
When calls end but transcripts stay scattered, delays can slow dispatch and triage. This automation pulls call records and sends transcript and recording details to your operations inboxβso your team responds faster.
Dialpador swap with your favorite app
2.Qualifies inbound calls
Integrate Filter by Zapier and workflow rules to continue only for qualifying inbound calls and non transfer calls.
Filter by Zapieror swap with your favorite app
3.Fetch full call record
Integrate Webhooks by Zapier and API tools to get the full call record using the call ID and retrieve transcript and recording URL.
Webhooks by Zapieror swap with your favorite app
4.Send operations email
Integrate Gmail and email templates to send the transcript and recording link to your operations inbox with a call ID subject.
Gmailor swap with your favorite app
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Create and send structured call summaries to ops inbox
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Explore all post-call processing automations
Speed up post-call work with automated call summaries, CRM updates, and follow-up tasks
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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