1.Captures incoming call event
Integrate Webhooks by Zapier and call event parsing tools to extract call reference and summary fields to trigger recording handling.
Send call summary and audio to team chat
Automatically catch incoming call events across Webhooks by Zapier. Create a recording file and post a team chat message with an audio link and transcript summaryβso you can reduce manual follow-up and speed next actions without paperwork.
How this automation shares call context instantly
When incoming call events need prompt context, delays can stall agent handoffs and slow QA. This automation captures the call event, fetches the recording, saves it to OneDrive, and posts a team chat message with a shareable link and summaryβso your team gets ready-to-play audio fast.
Webhooks by Zapieror swap with your favorite app
2.Fetches recording audio blob
Integrate Webhooks by Zapier and retrieval tools to use the audio source to fetch the recording blob to prepare the audio file payload.
3.Creates OneDrive audio file
Integrate OneDrive and file storage tools to create a file in your configured folder to return a shareable audio link.
OneDriveor swap with your favorite app
4.Posts call summary with audio link
Integrate Microsoft Teams and messaging tools to send a chat message with caller details, summary, and the OneDrive shareable link to inform the team instantly.
Microsoft Teamsor swap with your favorite app
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Speed up post-call work with automated call summaries, CRM updates, and follow-up tasks
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