1.Triggers on new call webhook
Integrate Gong and call transcript processors to map call reference and transcript text into the automation payload.
Route call transcripts to processing webhook for support
Automatically capture new call webhook payloads across Gong, Webhooks by Zapier, and Slack. Automatically route payloads to your processing endpoint when new call webhook fires, transcript payload arrives, or call reference postsβso you can process transcripts, debug failed deliveries, and notify ops without manual follow-up.
How this automation routes calls to processing
When new call webhooks arrive without immediate delivery, transcripts can wait and support workflows stall. This automation captures call payloads and posts them to your processing endpoint, then alerts ops on webhook failuresβso your team can act fast.
Gongor swap with your favorite app
2.Posts payload to processing endpoint
Integrate Webhooks by Zapier and webhook endpoints to POST the JSON body, including raw payload details, for troubleshooting.
Webhooks by Zapieror swap with your favorite app
3.Alerts ops on webhook failure
Integrate Slack and alerting tools to send a channel message with call title and an error summary when delivery fails.
Slackor swap with your favorite app
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