1.Catches raw end-of-call webhook
Integrate Webhooks by Zapier and webhook routers to receive raw end-of-call payloads and forward JSON for processing.
Create call entries with recordings and disposition details
Automatically catch raw end-of-call webhook payloads across Webhooks by Zapier and Airtable. Parse and normalize call details, then create or update matching call records so your team captures dispositions, durations, and recording links without manual rekeying.
How this automation updates your call records
When raw end-of-call webhook payloads arrive, delays can leave dispositions and recordings missing from your call records. This automation parses call details and updates matching Airtable recordsβso your team can review outcomes with the right metadata and recording links.
Webhooks by Zapieror swap with your favorite app
2.Parses JSON into call object
Integrate Code by Zapier and JSON parsing tools to normalize call details into timestamps, numbers, duration, disposition, and recording link.
Code by Zapieror swap with your favorite app
3.Finds matching call record
Integrate Airtable and database search tools to look up the call record by incoming call reference for updates.
Airtableor swap with your favorite app
4.Updates call record fields
Integrate Airtable and record update tools to write timestamp, phone numbers, duration, disposition, and recording link into fields.
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Speed up post-call work with automated call summaries, CRM updates, and follow-up tasks
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