1.Every day at 5:30pm triggers flow
Integrate Schedule by Zapier and scheduling tools to wait for 5:30pm and trigger the offline routine for active agents.
Turn all on-shift agents offline at 5:30pm daily
Automatically monitor the 5:30pm daily schedule across Schedule by Zapier and Code by Zapier. Automatically update agent availability in Zendesk when end-of-shift time arrives, schedule fires, or agents are activeβso you can protect call routing, prevent misroutes, and keep overnight coverage accurate without manual rosters.
How this automation protects your overnight coverage
When the 5:30pm daily schedule hits, agents can stay online longer than intended and routing can go to the wrong people. This automation fetches the active roster, iterates agent IDs, and updates Zendesk availability to offlineβso your team keeps call distribution accurate without manual changes.
Schedule by Zapieror swap with your favorite app
2.Fetches active agent roster
Integrate Code by Zapier and call center data tools to fetch the agent roster and map results to an agent id array.
Code by Zapieror swap with your favorite app
3.Iterates over agent ids
Integrate Looping by Zapier and automation variables to loop through the agent id array and prepare each agent update.
Looping by Zapieror swap with your favorite app
4.Updates availability to offline
Integrate Zendesk and agent management tools to set each agent availability to offline so call routing shifts overnight.
Zendeskor swap with your favorite app
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