1.Detect call completed event
Integrate Freshcaller and call center analytics to map caller number, caller name, direction, duration, and call result.
Send missed call alerts to on-call channels and SMS
Automatically monitor missed outcomes after calls complete across Freshcaller and on-call tools. Get instant alerts when callers are eligible, so you can route by region, notify dispatch channels, and send on-call SMS fallbacks without manual alerting.
How this automation protects on-call coverage
When missed call outcomes appear after calls complete, delayed paging can leave customers waiting. This automation maps caller details, resolves the right region, checks blocklist eligibility, and sends Telegram alerts and on-call SMS fallbackβso your team can respond faster.
Freshcalleror swap with your favorite app
2.Looks up caller line and region
Integrate Formatter by Zapier and lookup tables to resolve the responsible service line and region for each caller number.
Formatter by Zapieror swap with your favorite app
3.Checks caller against blocklist
Integrate Google Sheets and spreadsheet lookups to find the caller number in your configured blocklist and flag eligibility.
Google Sheetsor swap with your favorite app
4.Continues only for missed and unblocked
Integrate Filter by Zapier and decision rules to continue only when the call is incoming, missed, and not found on the blocklist.
Filter by Zapieror swap with your favorite app
5.Sends region dispatch message
Integrate Telegram and on-call messaging templates to send caller context, line or region, call status, duration, and recording link placeholder.
Telegramor swap with your favorite app
6.Sends on-call SMS fallback
Integrate SMS by Zapier and contact routing to send a short callback message to the on-call fallback number.
SMS by Zapieror swap with your favorite app
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Explore all call routing & distribution automations
Accelerate call handling with automated queue assignment, missed call alerts, and agent handoffs
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