1.Detect sub-zap started inputs
Integrate Sub-Zap by Zapier and call routing tools to accept the incoming phone value and normalize it for matching.
Identify agent from incoming phone numbers for routing
Automatically normalize incoming phone values across Sub-Zap by Zapier and Formatter by Zapier. Instantly map agent matches when sub-zap started, incoming phone passed, or phone normalization completeβso you can look up agent IDs, fetch agent contact details, and return routing fields without manual matching.
How this automation routes calls with the right agent
When the sub-zap starts with an incoming phone value, manual matching can slow call handling and increase transfers. This automation receives the phone, looks up agent ID and contact details, and returns agent fieldsβso your team routes without delays.
Sub-Zap by Zapieror swap with your favorite app
2.Maps normalized phone to agent ID
Integrate Formatter by Zapier and lookup tables to map the normalized phone to a lookup output for an agent ID.
Formatter by Zapieror swap with your favorite app
3.Looks up agent display name and email
Integrate Formatter by Zapier and contact data tables to map the normalized phone to lookup outputs for name and email.
4.Returns agent ID and contact fields
Integrate Sub-Zap by Zapier and routing data mapping to return agent ID, agent name, and agent email fields to the caller.
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