1.Detect completed outbound call
Integrate Close to capture call reference, agent info, call timestamps, and phone numbers to forward completed call activity.
Forward completed outbound calls for reporting and routing
Automatically monitor completed outbound calls across Close and Webhooks by Zapier. Get instant downstream reporting updates when outbound calls complete, call details finalize, or agent info populatesβso you can forward activity, route ownership, and attach records without manual reporting.
How this automation accelerates outbound call routing
When completed outbound call details stay trapped in one tool, reporting lags and routing decisions slow down. This automation captures call completion signals and posts call activity and references to a downstream endpointβso your team can route and report faster.
Closeor swap with your favorite app
2.Posts call activity payload
Integrate Webhooks by Zapier, JSON payload tools, and endpoint connectors to POST call reference, owner, phone fields, and activity time to your endpoint.
Webhooks by Zapieror swap with your favorite app
3.Attaches lead reference fields
Integrate Webhooks by Zapier and data mapping tools to include lead reference or contact reference fields so downstream systems attach calls to records.
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Explore all call routing & distribution automations
Accelerate call handling with automated queue assignment, missed call alerts, and agent handoffs
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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