1.Detect new message from client
Integrate IsOn24 AI Voice Assistant and conversation tools to capture the sender number and message content to trigger reservation updates.
Mark reservations confirmed or canceled from client texts
Automatically capture client confirmation and cancellation replies across IsOn24 AI Voice Assistant and Google Sheets. Create and update reservation rows when confirmation messages, cancellation messages, or reservation replies arrive—so you can update statuses, stamp timestamps, and clear provisional flags without manual entry.
How this automation updates your reservation statuses
When a client message arrives with possible confirmation or cancellation intent, manual updates can slow down coordination. This automation filters intent, looks up the matching reservation row, and updates reservation status fields and timestamps—so your team stays current without manual entry.
IsOn24 AI Voice Assistantor swap with your favorite app
2.Filter for confirmation or cancellation
Integrate Filter by Zapier and text checks to continue only for qualifying confirmation or cancellation messages to reduce noise.
Filter by Zapieror swap with your favorite app
3.Lookup reservation row by sender number
Integrate Google Sheets and spreadsheet lookup tools to match the sender number to the reservation row to find the right record.
Google Sheetsor swap with your favorite app
4.Update status and timestamps
Integrate Google Sheets and spreadsheet updates to map message intent to confirmed or canceled status and stamp timestamps to complete the update.
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Simplify reservation workflows with automated booking intake, calendar updates, and guest notifications
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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