1.Monitors new email inquiries
Integrate Gmail and email inbox rules to capture sender, subject, and message body for reply generation.
Send guided email replies for common guest inquiries
Automatically detect guest inquiry emails across Gmail. Generate and send guided replies when pricing keywords match, feedback keywords appear, or review requests come in—so you can route, draft, and respond without manual email triage.
How this automation speeds up guest response
When guest emails arrive and require quick answers, slow replies can impact bookings and ratings. This automation detects inbound inquiries, filters by keyword intent, generates reply drafts, and sends polished responses—so your team replies faster.
Gmailor swap with your favorite app
2.Routes by keyword intent
Integrate Filter by Zapier and keyword routing rules to continue only for pricing or feedback and review messages.
Filter by Zapieror swap with your favorite app
3.Generates guided reply draft
Integrate AI by Zapier and prompt templates to generate an appropriate pricing reply or thank-you and recovery reply.
AI by Zapieror swap with your favorite app
4.Sends the reply email
Integrate Gmail and email sending settings to send the AI generated response with the correct Re subject and body format.
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Explore all guest communication automations
Improve guest communication with automated booking messages, stay updates, and follow-up reminders
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism — I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
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