1.Monitor event start arrivals
Integrate Google Calendar and event triggers to detect arrival event starts and begin the guest post-check-in flow.
Send five-hour post check-in SMS to guests at properties
Automatically monitor arrival event starts across Google Calendar and Zapier apps. Automatically send platform-specific post-check-in SMS when booking reference extracted, booking record found, or delay finishes—so you can protect guest experience, reduce manual follow-up, and send timely messages without manual follow-up.
How this automation protects guest follow-up during stays
When arrival events start and reminders are missed, guest experience suffers and teams waste time on manual outreach. This automation extracts booking references, looks up bookings, waits five hours, and sends platform-specific post-check-in SMS—so your follow-up stays timely.
Google Calendaror swap with your favorite app
2.Extract booking reference from summary
Integrate Formatter by Zapier and data parsing tools to split the event summary and extract a booking reference for lookup.
Formatter by Zapieror swap with your favorite app
3.Find matching booking record
Integrate Zapier Tables and booking data to find the matching record fields by booking reference and return the guest details.
Zapier Tablesor swap with your favorite app
4.Delay for five hours
Integrate Delay by Zapier and time controls to wait five hours from the event start before sending the SMS.
Delay by Zapieror swap with your favorite app
5.Route by host platform
Integrate Paths by Zapier and branching logic to route guests to the correct platform path based on the booking record.
Paths by Zapieror swap with your favorite app
6.Send platform-specific post check-in SMS
Integrate SMS by Zapier and messaging templates to send the post-check-in SMS using the record phone and guest message fields.
SMS by Zapieror swap with your favorite app
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Explore all guest communication automations
Improve guest communication with automated booking messages, stay updates, and follow-up reminders
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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