1.Detect new order and reservation emails
Integrate Gmail and email parsing tools to capture sender, reply-to, subject, and received time from matching order emails.
Send automatic out-of-hours order reply to bakery customers
Automatically monitor incoming order and reservation emails across Gmail, Zapier, and Basecamp. Create and update when order emails arrive or reservation emails arrive or weekend messages arrive—so you can send replies, append digest entries, and post staff summaries without manual follow-up.
How this automation protects your guest weekend experience
When order and reservation emails arrive outside business hours, delayed responses can upset guests and create weekend workload. This automation monitors Gmail inboxes and sends replies, appends weekly digest entries, and posts Basecamp messages—so your team stays aligned.
Gmailor swap with your favorite app
2.Check weekend and outside hours
Integrate Filter by Zapier and date-time rules to stop the workflow unless messages are weekend or after-hours.
Filter by Zapieror swap with your favorite app
3.Send out-of-hours reply email
Integrate Gmail and email templates to send a plain-text reply, apply the label, and address guests correctly.
4.Append digest entry for review
Integrate Digest by Zapier and reporting tools to append subject and sender into a single-line weekly digest.
Digest by Zapieror swap with your favorite app
5.Create weekly digest message
Integrate Basecamp and project messaging to post the accumulated digest content for weekly review by coordinators.
Basecampor swap with your favorite app
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Explore all guest communication automations
Improve guest communication with automated booking messages, stay updates, and follow-up reminders
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Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
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