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Text unresponsive booking guests to confirm arrival time

Automatically monitor new inbound messages and reservation identifiers across Hospitable and Google Sheets. Create and update when arrival-time questions appear, reservation identifiers share, or host-origin messages arrive—so you can send SMS reminders, update reservation contact status, and clear pending flags without manual follow-up.

How this automation confirms arrival details

When arrival time questions arrive but replies are delayed, guests can show up without clear timing. This automation captures inbound booking messages, filters and waits, then sends a personalized SMS and updates your Google Sheets reservation status—so your team confirms arrival details without chasing messages.

  1. 1.Captures inbound message data

    Integrate Hospitable, messaging tools, and reservation identifiers to capture incoming message body and map reservation ID keys.

    Hospitableor swap with your favorite app
  2. 2.Continues only qualifying messages

    Integrate Filter by Zapier, routing logic, and intent checks to continue only host-origin messages with arrival time intent.

    Filter by Zapieror swap with your favorite app
  3. 3.Waits 15 hours for replies

    Integrate Delay by Zapier and scheduling tools to wait 15 hours before escalating the guest arrival-time reminder.

    Delay by Zapieror swap with your favorite app
  4. 4.Updates reservation contact status

    Integrate Google Sheets and booking operations to find the reservation row, update text sent status, and clear pending flags.

    Google Sheetsor swap with your favorite app
  5. 5.Sends personalized SMS

    Integrate Quo and SMS messaging to send a personalized arrival-time reminder using guest phone and guidebook link.

    Quoor swap with your favorite app

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Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable

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  1. Step 1

    Connect your tools

    Bring your apps together so information can move automatically between the tools your team already uses.

  2. Step 2

    Define the trigger

    Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.

  3. Step 3

    Automate and measure

    Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.

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