1.Triggers on new booking created
Integrate Bokun to map booking reference, guest phone, guest name, booking date, and product title to trigger the message workflow.
Send localized booking messages directly to new guests
Automatically monitor new booking created events in Bokun across Hospitality operations. Get instant localized WhatsApp messages when booking reference is captured, guest phone is detected, or language path is assigned—so you can standardize outreach, send tailored previews, and log sends without manual follow-up.
How this automation sends localized guest previews
When a new booking is created, delays can cause guests to miss key pre-visit details. This automation captures booking data in Bokun, formats and routes language, sends localized WhatsApp messages, and logs outreach to a central sheet—so your team can confirm guest communication fast.
Bokunor swap with your favorite app
2.Normalizes guest phone to E.164
Integrate Formatter by Zapier and phone normalization tools to convert the guest phone to E.164 and extract a country prefix.
Formatter by Zapieror swap with your favorite app
3.Routes by language hint
Integrate Filter by Zapier and language routing rules to continue only for qualifying prefixes and apply a default path.
Filter by Zapieror swap with your favorite app
4.Sends localized WhatsApp message
Integrate WhatsApp Notifications and Alerts by SyncMate and messaging templates to send a tailored pre-visit message with booking details.
WhatsApp Notifications and Alerts by SyncMateor swap with your favorite app
5.Appends outreach row to sheet
Integrate Google Sheets and reporting systems to log booking reference, guest contact, language path, template used, and send status.
Google Sheetsor swap with your favorite app
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Speed up guest confirmations with automated booking alerts, message delivery, and calendar updates
Set up in minutes
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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