1.Captures new SMS details
Integrate Twilio to map sender phone, message text, and received time to capture the inbound SMS context.
Route inbound SMS to assigned technician for rapid triage
Automatically monitor new SMS received across Twilio and dispatch routing tools. Route matched alerts when sender number validates or message arrives so you can notify assigned technicians, send contextual ticket details, and alert a fallback number without manual triage.
How this automation accelerates work order dispatch
When new SMS received comes in, work can stall during manual triage. This automation maps and validates sender details and routes SMS alertsβso your team can reach the right technician fast.
Twilioor swap with your favorite app
2.Formats and validates phone
Integrate Formatter by Zapier to validate and standardize incoming phone numbers to prepare a lookup-ready value.
Formatter by Zapieror swap with your favorite app
3.Looks up matching customer rows
Integrate Webhooks by Zapier and lookup endpoints to match formatted phone and return unflattened customer rows.
Webhooks by Zapieror swap with your favorite app
4.Parses match and extracts dispatch info
Integrate Code by Zapier and data parsing to extract assigned technician phone, name, ticket reference, and location when a match exists.
Code by Zapieror swap with your favorite app
5.Sends technician alert SMS
Integrate Twilio and SMS delivery to send a templated alert to the extracted technician phone mapping ticket reference and snippet.
6.Sends fallback dispatch SMS
Integrate SMS by Zapier and fallback routing to alert a configured fallback dispatch number when no match is found.
SMS by Zapieror swap with your favorite app
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Explore all work order dispatching automations
Accelerate work order dispatching with automated job routing, technician alerts, and schedule updates
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Step 1
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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