1.Detect new incident form submission
Integrate Jotform to map submission fields and capture incident details for downstream dispatch processing.
Create incident dispatch records and assign nearest units
Automatically capture incident details from Jotform submissions across dispatch and field service apps. Create and update dispatch records when form submission arrives, urgency is selected, or incident details are submittedβso you can build dispatch lists, fetch eligible units, and create call records without manual dispatching.
How this automation assigns nearest units fast
When new incident details arrive in Jotform, delays can disrupt dispatch timing and increase downtime. This automation formats location data and coordinates, fetches available units, builds a prioritized dispatch list, and creates incident recordsβso your team assigns the nearest eligible units.
Jotformor swap with your favorite app
2.Parse timestamps and extract coordinates
Integrate Formatter by Zapier and location parsing tools to format timestamps to UTC and extract coordinates from the address field.
Formatter by Zapieror swap with your favorite app
3.Fetch available units for dispatch
Integrate Webhooks by Zapier and dispatch system endpoints to retrieve current unit IDs, statuses, and GPS where available.
Webhooks by Zapieror swap with your favorite app
4.Generate a prioritized dispatch list
Integrate Code by Zapier and geospatial matching to compare incident GPS with unit GPS and return a dispatch priority list.
Code by Zapieror swap with your favorite app
5.Create incident dispatch call record
Integrate Webhooks by Zapier and dispatch APIs to post the mapped payload and create the incident record.
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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