1.Maps form fields to project title
Integrate Google Forms and form tools to map job reference fields and project title components to create the right project payload.
Create field project and link to job record
Automatically map new form responses to job reference and project title across Google Forms and ServiceTitan. Create and update when form response arrives, job reference exists, or assigned technician emails appearβso you can create projects, update jobs with project IDs, and invite technicians without manual dispatching.
How this automation creates connected field projects
When a new form response comes in with a job reference, delayed dispatch can stall project start times. This automation looks up the ServiceTitan job and customer, creates an ArcSite project, and writes the project ID back to the jobβso your team can dispatch without chasing details.
Google Formsor swap with your favorite app
2.Fetches ServiceTitan job data
Integrate Webhooks by Zapier and API lookup tools to get the ServiceTitan job using the job reference and validate it exists.
Webhooks by Zapieror swap with your favorite app
3.Fetches ServiceTitan customer contacts
Integrate Webhooks by Zapier and contact lookup tools to retrieve ServiceTitan customer contacts using the customer ID from the job response.
4.Builds ArcSite project payload
Integrate Code by Zapier and data transformation tools to format contact methods and assemble the ArcSite project payload.
Code by Zapieror swap with your favorite app
5.Creates ArcSite project and patches job
Integrate Webhooks by Zapier and field project tools to post ArcSite create project and patch ServiceTitan with the returned project ID.
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