1.Detects new incoming SMS
Integrate ClickSend SMS and messaging intake tools to capture each incoming reply and sender number for dispatch updates.
Create dispatch and notify team from SMS reply
Automatically monitor new incoming SMS replies across ClickSend SMS, Formatter by Zapier and Code by Zapier, Google Sheets, Airtable, and Axiom.ai. Automatically create and update dispatch jobs and notify the crew and sender when PO codes are detected, tech names are provided, or a match is foundβso you can dispatch work, assign techs, and confirm details without manual dispatching.
How this automation dispatches work from SMS replies
When incoming SMS replies arrive without a dispatch update, work orders stall and crew coordination breaks down. This automation monitors SMS replies, extracts PO and tech details, verifies matches, updates job status, and sends confirmation textsβso your team can dispatch faster.
ClickSend SMSor swap with your favorite app
2.Extracts PO and tech fields
Integrate Formatter by Zapier and Code by Zapier to clean message text, extract the PO code and tech name, and normalize phone numbers.
Code by Zapieror swap with your favorite app
3.Looks up work order row
Integrate Google Sheets and lookup data tools to find the matching PO row and return dispatch flags and job details.
Google Sheetsor swap with your favorite app
4.Verifies tech record
Integrate Airtable and directory tools to find the tech by cleaned full name and continue only with a single match.
Airtableor swap with your favorite app
5.Updates job status and schedule
Integrate Axiom.ai and dispatch scheduling tools to update job status, assign tech, and set rounded start time and date.
axiom.aior swap with your favorite app
6.Sends crew and sender SMS
Integrate ClickSend SMS to send a crew confirmation and a brief message back to the original sender with the job summary.
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Explore all work order dispatching automations
Accelerate work order dispatching with automated job routing, technician alerts, and schedule updates
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