Connect Zendesk and PowerTools to power AI-driven automation
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How Zapier works
Zapier makes it easy to integrate Zendesk with PowerTools - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Group" from Zendesk.
Add your action
An action happens after the trigger—such as "Collections - Add to Collection" in PowerTools.
You’re connected!
Zapier seamlessly connects Zendesk and PowerTools, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
New GroupTriggers when a new group is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan- Who can view suspended tickets
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
New ViewTriggers when a new view is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan- NameRequired
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Ticket_idRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found- CollectionRequired
- Item
- Items
- Index
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
- MatchRequired
- TrimRequired
- Ignore CaseRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
- MatchRequired
- TrimRequired
- Ignore CaseRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
- Root Node NameRequired
- Child Node NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
- MatchRequired
- KeywordsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
- Item
- Items
- Index
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
- OrderRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- HeaderRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CSV Data (string)Required
- Field Name
- Regular Expression
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- JSON ValueRequired
- HeaderRequired
- Omit Columns
- Order
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- JSON ValueRequired
- Root Node NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Input (XML)Required
- QueryRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- XMLRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- CultureRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Source Time ZoneRequired
- Target Time ZoneRequired
- FormatRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Compression formatRequired
- File NameRequired
- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- PositionRequired
- WidthRequired
- HeightRequired
- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- OrientationRequired
- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Resampling AlgorithmRequired
- UnitsRequired
- HeightRequired
- WidthRequired
- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TextRequired
- FontRequired
- Font SizeRequired
- ColorRequired
- HorizontalRequired
- VerticalRequired
- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Target CurrencyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SymbolsRequired
- DateRequired
- ExchangeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Primary ValueRequired
- Secondary ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValuesRequired
- TypeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Primary ValueRequired
- Secondary ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- NumberRequired
- PowerRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValuesRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValuesRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- SourceRequired
- TargetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- SourceRequired
- TargetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- SourceRequired
- TargetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- SourceRequired
- TargetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- SourceRequired
- TargetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- InputRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- TargetRequired
- LowercaseRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- InputRequired
- AlgorithmRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
- Separator
- TrimRequired
- LowercaseRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- InputRequired
- Regular ExpressionRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
- ValueRequired
- ReplacementRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- LanguageRequired
- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TextRequired
- ExtensionRequired
- FilenameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- LanguageRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
- ActivityRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
- UnitsRequired
- DurationRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
New OrganizationTriggers when a new organization is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan- Ticket (Required for non-admins)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan
New UserTriggers when a new user is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- CommentRequired
- Comment format
- Should the comment be public?
- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- Info
- Type
ActionThis is an event a Zap performs.SearchFind existing data in your app- Ticket_idRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found- CollectionRequired
- MatchRequired
- TypeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
- MatchRequired
- TrimRequired
- Ignore CaseRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
- NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
- MatchRequired
- ReplacementRequired
- Ignore CaseRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CollectionRequired
- Match Value
- Index
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Root Node NameRequired
- Rows Node NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- JSON ValueRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- JSON ValueRequired
- HeaderRequired
- Alternate Header
- Table Attributes
- Omit Columns
- Order
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Input (JSON)Required
- QueryRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- JSON ValueRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- First valueRequired
- Second valueRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- CultureRequired
- FormatRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- PositionRequired
- Horizontal Position
- Vertical Position
- OpacityRequired
- File Name (optional)
- Background ImageRequired
- Foreground ImageRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Output formatRequired
- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- TypeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- DegreesRequired
- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Source CurrencyRequired
- Target CurrencyRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- IndexRequired
- DateRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
- Zoom LevelRequired
- HeightRequired
- WidthRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValuesRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Primary ValueRequired
- Secondary ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValuesRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Primary ValueRequired
- Secondary ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Primary ValueRequired
- Root ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Primary ValueRequired
- Secondary ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- SourceRequired
- TargetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- SourceRequired
- TargetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- SourceRequired
- TargetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- SourceRequired
- TargetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- SourceRequired
- TargetRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- StartRequired
- EndRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValuesRequired
- Decimal PlacesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
- TargetRequired
- TrimRequired
- LowercaseRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- CaseRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- InputRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- UppercaseRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- LengthRequired
- UppercaseRequired
- LowercaseRequired
- NumericRequired
- SpecialRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- InputRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
- Value
- -OR- Values Collection
- -OR- Regular Expression
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ValueRequired
- Character(s)Required
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TextRequired
- TypeRequired
- VoiceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
- Type
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- InputRequired
- AlgorithmRequired
- HashRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
- UnitsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SourceRequired
- UnitsRequired
- DurationRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
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Connect Zendesk and PowerTools to integrate crucial parts of your business
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