YouTube + Zendesk

Create Zendesk tickets for new YouTube videos in playlists

Stay on top of your customer support by automatically creating tickets in Zendesk when new videos are added to a YouTube playlist. This workflow helps your team quickly address any issues or inquiries related to new video content, ensuring prompt and efficient customer service. Enhance your support team's productivity and never miss a beat when it comes to assisting your audience.

When this happens...
New Video in Playlist
Triggers when a new video is added to a specific playlist. Note does not work for your "watch later" playlist.
TriggerPolling
automatically do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

- Video IDRequired
Trigger
Polling
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- ChannelRequired
Trigger
Polling
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- QueryRequired
Trigger
Polling
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- Quota Copy
- Upload Size Copy
- TitleRequired
- DescriptionRequired
- VideoRequired
- Thumbnail
- Privacy Status
- Publish At
- Tags
- Language Section
- Default Language
- Default Audio Language
- Localizations Help Text
- Language Code
- Localized Title
- Localized Description
- Recording Section
- Recording Date
- Recording Location
- Advanced Section
- License
- Allow Embedding
- Public Statistics Viewable
- Category Id Help Text
- Category
- Made For Kids
- Notify Subscribers
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

- Report Breakdown
- Report TypeRequired
- Start DateRequired
- End DateRequired
- Report MetricsRequired
Action
Search
- TagsRequired
Trigger
Polling
Try It

- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
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- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Comment format
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

- Channel IDRequired
Trigger
Polling
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- Playlist IdRequired
Trigger
Polling
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- Quota Copy
- PlaylistRequired
- Video IDRequired
- Position
- Note
Action
Write
- Thumbnail Size Copy
- Video IdRequired
- ThumbnailRequired
Action
Write
- Search Query
- Channel ID
- Order Results By
- Published After
- Published Before
- Video Duration
- Video Definition
- Video Dimension
- Video Caption
- Video License
- Safe Search
- Region Code
- Relevance Language
- Video Category ID
- Max Results
Action
Search
New Group
Triggers when a new group is created.
Trigger
Polling
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- ViewRequired
Trigger
Polling
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- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

About YouTube

YouTube allows billions of people to discover, watch and share originally-created videos. YouTube provides a forum for people to connect, inform, and inspire others across the globe and acts as a distribution platform for original content creators and advertisers large and small.

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