YouTube + Zendesk

Update Zendesk tickets when new YouTube videos are added

Stay on top of your support tickets with this workflow that connects YouTube and Zendesk. Whenever a new video is uploaded to your YouTube channel, it will update a ticket in Zendesk with the video details. This automation ensures your team has up-to-date video information when resolving customer inquiries, helping to improve response times and customer satisfaction.

When this happens...
New Video in Channel
Triggers when a new video is published to a specific YouTube channel.
TriggerPolling
automatically do this!
Update Ticket
Update an existing ticket status or add comments.
ActionWrite

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Supported triggers and actions

- Video IDRequired
Trigger
Polling
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- ChannelRequired
Trigger
Polling
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- QueryRequired
Trigger
Polling
Try It
- Quota Copy
- Upload Size Copy
- TitleRequired
- DescriptionRequired
- VideoRequired
- Thumbnail
- Privacy Status
- Publish At
- Tags
- Language Section
- Default Language
- Default Audio Language
- Localizations Help Text
- Language Code
- Localized Title
- Localized Description
- Recording Section
- Recording Date
- Recording Location
- Advanced Section
- License
- Allow Embedding
- Public Statistics Viewable
- Category Id Help Text
- Category
- Made For Kids
- Notify Subscribers
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

- Report Breakdown
- Report TypeRequired
- Start DateRequired
- End DateRequired
- Report MetricsRequired
Action
Search
- TagsRequired
Trigger
Polling
Try It

- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
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- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Comment format
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

- Channel IDRequired
Trigger
Polling
Try It
- Playlist IdRequired
Trigger
Polling
Try It
- Quota Copy
- PlaylistRequired
- Video IDRequired
- Position
- Note
Action
Write
- Thumbnail Size Copy
- Video IdRequired
- ThumbnailRequired
Action
Write
- Search Query
- Channel ID
- Order Results By
- Published After
- Published Before
- Video Duration
- Video Definition
- Video Dimension
- Video Caption
- Video License
- Safe Search
- Region Code
- Relevance Language
- Video Category ID
- Max Results
Action
Search
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- ViewRequired
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

About YouTube

YouTube allows billions of people to discover, watch and share originally-created videos. YouTube provides a forum for people to connect, inform, and inspire others across the globe and acts as a distribution platform for original content creators and advertisers large and small.

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