YouTube + Zendesk + AI by Zapier

Create Zendesk tickets from support-related YouTube comments with AI

Support questions might be hiding among the many comments your videos receive. This Zap uses AI to identify which new YouTube comments contain genuine support requests or product issues, automatically creating Zendesk tickets only for those. Your support team can address real customer needs without wading through unrelated comments.

When this happens...
New Comment on Video
Triggers when a new comment is posted on a specific YouTube video.
TriggerPolling
automatically do this...
Analyze and Return Data
Extract data, analyze information, generate content — and more
ActionWrite
then do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

- Video IDRequired
Trigger
Polling
Try It
- ChannelRequired
Trigger
Polling
Try It
- QueryRequired
Trigger
Polling
Try It
- Quota Copy
- Upload Size Copy
- TitleRequired
- DescriptionRequired
- VideoRequired
- Thumbnail
- Privacy Status
- Publish At
- Tags
- Language Section
- Default Language
- Default Audio Language
- Localizations Help Text
- Language Code
- Localized Title
- Localized Description
- Recording Section
- Recording Date
- Recording Location
- Advanced Section
- License
- Allow Embedding
- Public Statistics Viewable
- Category Id Help Text
- Category
- Made For Kids
- Notify Subscribers
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

- Report Breakdown
- Report TypeRequired
- Start DateRequired
- End DateRequired
- Report MetricsRequired
Action
Search
- ProviderRequired
- AuthenticationRequired
- ModelRequired
- PromptRequired
- Input fields
- Knowledge Sources
- Output fields
- Return as an array of objects?
Action
Write

New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- ViewRequired
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

- Channel IDRequired
Trigger
Polling
Try It
- Playlist IdRequired
Trigger
Polling
Try It
- Quota Copy
- PlaylistRequired
- Video IDRequired
- Position
- Note
Action
Write
- Thumbnail Size Copy
- Video IdRequired
- ThumbnailRequired
Action
Write
- Search Query
- Channel ID
- Order Results By
- Published After
- Published Before
- Video Duration
- Video Definition
- Video Dimension
- Video Caption
- Video License
- Safe Search
- Region Code
- Relevance Language
- Video Category ID
- Max Results
Action
Search
- URL to Extract Content FromRequired
Action
Write
- URLs to Search AcrossRequired
- What to Search ForRequired
- Number of Results
Action
Write
- TagsRequired
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Comment format
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

About YouTube

YouTube allows billions of people to discover, watch and share originally-created videos. YouTube provides a forum for people to connect, inform, and inspire others across the globe and acts as a distribution platform for original content creators and advertisers large and small.

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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About AI by Zapier

Smart task and text handling powered by a flexible AI. Create text prompts to perform standard tasks like extracting lead (or other) data or answer discrete questions like "where should this message be routed?". Or, create your own!

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AI Assistants

YouTube + Zendesk + AI by Zapier

Create Zendesk tickets from support-related YouTube comments with AI

New Comment on Video

New Video in Channel

New Video by Search

Upload Video

API Request (Beta)

Get Report

Analyze and Return Data

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

New Live Stream

New Video in Playlist

Add Video to Playlist

Update Video Thumbnail

Find Video

Extract Content From URL

Search Content Across URLs

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

About YouTube

Related categories

Similar apps

Facebook Pages

Vimeo

Wistia

About Zendesk

Related categories

Similar apps

Help Scout

Freshdesk

HappyFox

About AI by Zapier

Related categories