Telnyx + Zendesk

Telnyx + Zendesk integrations

Send sms for updated tickets in Zendesk with Telnyx

Stay connected with your customers more efficiently with this workflow. When a ticket is updated in Zendesk, it triggers an immediate SMS via Telnyx, keeping your customers informed in real-time. This smoothens customer communication and ensures you never miss a beat in delivering stellar customer service.

When this happens...
Updated TicketTriggers when an existing ticket is updated.
TriggerPolling
automatically do this!
Send SMSSend an SMS message to a phone number.
ActionWrite

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More things you can do with Zendesk and Telnyx

Discover other triggers and actions you can use with Zendesk and Telnyx

New Group
Triggers when a new group is created.
Trigger
Polling
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- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It

New User
Triggers when a new user is created.
Trigger
Polling
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- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
New Phone Number
Triggers on a new order of a phone number
Trigger
Polling
Try It
- Application Name
  Required
Trigger
Instant
Try It
- Application Name
  Required
- Webhook Failover
Trigger
Instant
Try It
- Connection Id
  Required
- Source Number
  Required
- Destination Number (+E.164 Format) Example: +13005550000
  Required
- From Display Name
Action
Write
- Source Number (+E.164 Format) Example: +14005550000
  Required
- Destination Number (+E.164 Format) Example: +13005550000
  Required
- Connection Id
  Required
- PDF Url
  Required
- T.38 Enabled
Action
Write
- From Number (+E.164 Format) Example: +14005550000
  Required
- To Number (+E.164 Format) Example: +1333555000
  Required
- Media URL
  Required
- Subject Line
- Text
Action
Write
- Call Control Id
  Required
- Speaking Voice
  Required
- Language
  Required
- Text
  Required
- Stop
Action
Write

- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
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- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
List TeXML Applications
Retrieves a list of TeXML applications on a Telnyx profile -
Trigger
Polling
Try It
- Application Name
  Required
Trigger
Instant
Try It
- Fax Application Name
  Required
- Webhook Event Failover Url
Trigger
Instant
Try It
- Application Name
  Required
- Webhook Failover Url
Trigger
Instant
Try It
- Call Control Id
  Required
- Audio URL
  Required
- Stop
- Overlay
- Loop
Action
Write
- Source Number (+E.164 Format) Example: +14005550000
  Required
- Destination Number (+E.164 Format) Example: +13005550000
  Required
- Message Content
  Required
Action
Write
- From
  Required
- To
  Required
- Text
  Required
Action
Write
- TeXML Application ID
  Required
- From
  Required
- To
  Required
- Dynamic Variables
Action
Write

About Telnyx

Telnyx is a full-featured global communications platform with an SMS API built for reliable, enterprise-grade messaging on a secure network.

Learn moreLearn moreHelpHelp

Related categories

Phone & SMS

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

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