Telnyx + Zendesk
Create Zendesk tickets for new Telnyx messages
Stay on top of customer communications with this automation. Whenever a message is received in your Telnyx account, a ticket will be created in Zendesk instantly. This speeds up your response rate, ensuring you're always providing excellent customer service.
Stay on top of customer communications with this automation. Whenever a message is received in your Telnyx account, a ticket will be created in Zendesk instantly. This speeds up your response rate, ensuring you're always providing excellent customer service.
- When this happens...Receive a Message
Triggers when an inbound message is received by one of your Telnyx messaging profiles.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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About Telnyx
Telnyx is a full-featured global communications platform with an SMS API built for reliable, enterprise-grade messaging on a secure network.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
