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SMS by Zapier + Zendesk Integrations

How to connect SMS by Zapier + Zendesk

Zapier lets you send info between SMS by Zapier and Zendesk automatically—no code required.

When this happens...
ZendeskZendesk
Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

automatically do this!
ZendeskZendesk
Add Comment to Ticket

Add a comment to an existing ticket.

SMS by Zapier logo
SMS by Zapier logo
Zendesk logoZendesk logo

Do Even More with SMS by Zapier + Zendesk

With Zapier, you can do more than just connect 2 apps—you can automate entire processes from beginning to end! Here are some popular ways users make their SMS by Zapier + Zendesk workflows do more for them.

  • Filter by Zapier logo

    Zapier users love adding Filter by Zapier to their workflows

    Send LOX24 SMS Gateway notifications for urgent Zendesk tickets

    premium
    Send LOX24 SMS Gateway notifications for urgent Zendesk tickets
    • Filter by Zapier logo
    • SMS by Zapier logo
    • Zendesk logo
    Filter by Zapier + SMS by Zapier + Zendesk

Supported triggers and actions

What does this mean?
  • SMS by Zapier triggers, actions, and search
    Send SMS
    Send an SMS to a number. Notice that a successful action means that the SMS has been queued, not delivered.
    Action
    Write
  • Zendesk triggers, actions, and search
    New Group
    Triggers when a new group is created.
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    New Organization
    Triggers when a new organization is added to Zendesk.
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    Recent Ticket
    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    New Action on Ticket
    Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    New Ticket
    Triggers when a new ticket is added to a view.
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    New User
    Triggers when a new user is created.
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    New View
    Triggers when a new view is created.
    Trigger
    Scheduled
  • Zendesk

    Create a new organization.

    Scheduled

    Action

  • Zendesk

    Create a new ticket.

    Scheduled

    Action

  • Zendesk

    Attach a file to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Add a comment to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Add one or more tags to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Update an existing organization.

    Scheduled

    Action

  • Zendesk

    Update an existing ticket status or add comments.

    Scheduled

    Action

  • Zendesk

    Update an existing user.

    Scheduled

    Action

  • Zendesk

    Create a new user.

    Scheduled

    Action

  • Zendesk

    Finds an existing agent.

    Scheduled

    Action

  • Zendesk

    Finds an existing group.

    Scheduled

    Action

  • Zendesk

    Finds an existing organization.

    Scheduled

    Action

  • Zendesk

    Finds an existing ticket.

    Scheduled

    Action

  • Zendesk

    Finds an existing user.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific organization.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific ticket.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific user.

    Scheduled

    Action

How SMS by Zapier + Zendesk Integrations Work

  1. Step 1: Authenticate SMS by Zapier + Zendesk.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
Connect apps

About SMS by Zapier

Using our built-in number, you can send a limited number of SMS / text messages. This is great for reminders!

Related categories

  • Phone & SMS
  • Zapier
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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn More

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