Sinch Engage SMS + Zendesk

Trigger Sinch Engage SMS to notify assignee of Zendesk Ticket

Trigger Sinch Engage SMS to notify assignee of Zendesk Ticket. This can be used for urgent tickets as a part of your incident response. Time-sensitive tickets can be notified via SMS.

When this happens...
New Ticket in View
Triggers when a new ticket is added to a view.
TriggerPolling
automatically do this!
Send SMS
Send SMS with Sinch Engage
ActionWrite

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Supported triggers and actions

New Group
Triggers when a new group is created.
Trigger
Polling
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- ViewRequired
Trigger
Polling
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- Tags
Trigger
Instant
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- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write

- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write
Message Delivered
Triggers when a new SMS or RCS is delivered by Sinch Engage.
Trigger
Instant
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New Inbound Message
Triggers when a new inbound SMS, MMS or RCS received in your Sinch Engage account.
Trigger
Instant
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- Contact first name
- Contact last name
- Contact email
- Contact alias
- Date of birth
- Phone numberRequired
- Unsubscribed
- Country
- Location
- Groups
- Custom Field Name
- Custom Field Value
Action
Write
- Phone NumberRequired
Action
Write
- ContentRequired
- Media URLRequired
- Phone NumberRequired
- Country
- From
- Schedule Send Time
- Metadata
- Request Delivery Report
Action
Write
- GroupRequired
- Contact IDRequired
Action
Write

- TagsRequired
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Comment format
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write
RCS Read Receipt
Triggers when an RCS delivered by Sinch Engage has been read.
Trigger
Instant
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- GroupRequired
- Contact IDsRequired
Action
Write
- Contact ID
- Phone Number
Action
Write
- ContentRequired
- Character LimitRequired
- Phone NumberRequired
- Country
- From
- Schedule Send Time
- Metadata
- Request Delivery Report
Action
Write
- Phone NumberRequired
- Country CodeRequired
Action
Write
- Contact ID
- Contact first name
- Contact last name
- Contact email
- Contact alias
- Date of birth
- Phone number
- Unsubscribed
- Country
- Location
- Groups
- Custom Field Name
- Custom Field Value
Action
Write

About Sinch Engage SMS

Sinch Engage SMS is a trusted SMS platform (formerly MessageMedia) for automating customer conversations with simple workflows, analytics, and 24/7 support.

Learn more

Related categories

Phone & SMS

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Similar apps

Sinch Engage SMS + Zendesk

Trigger Sinch Engage SMS to notify assignee of Zendesk Ticket

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

Message Delivered

New Inbound Message

Create Contact

Search Contact by Phone Number

Send MMS

Remove Contact From List

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

RCS Read Receipt

Add Contact(s) to a List

Delete Contact

Send SMS

Parse Phone Number

Update Contact

About Sinch Engage SMS

Related categories

About Zendesk

Related categories

Similar apps

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