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Shopify + Zendesk

Create tickets in Zendesk for new orders in Shopify

Instantly streamline your customer service process with this efficient Shopify and Zendesk workflow. When a new order comes in on Shopify, a ticket is immediately created in Zendesk. This means your support team can quickly process any order issues, resulting in a seamless experience for both your team and your customers. Simplify your sales and customer support operations, and ensure no order goes unnoticed.

Instantly streamline your customer service process with this efficient Shopify and Zendesk workflow. When a new order comes in on Shopify, a ticket is immediately created in Zendesk. This means your support team can quickly process any order issues, resulting in a seamless experience for both your team and your customers. Simplify your sales and customer support operations, and ensure no order goes unnoticed.

  1. When this happens...
    ShopifyShopify
    New Order

    Triggers when an order is created (with line item support).

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Shopify triggers, actions, and search

    New Blog

    Triggers when a new blog is added to your Shopify store.

    Trigger
    Scheduled
    Try It
  • Shopify triggers, actions, and search

    New Customer

    Triggers when a new customer is added to your Shopify account.

    Trigger
    Scheduled
    Try It
    • Abandoned Cart Age (Hours)Required

    Trigger
    Scheduled
    Try It
  • Shopify triggers, actions, and search

    New Draft Order

    Triggers when a new draft order is created

    Trigger
    Instant
    Try It
    • BlogRequired

    Trigger
    Scheduled
    Try It
  • Shopify triggers, actions, and search

    Customer Account Enabled

    Triggers when a customer account is enabled.

    Trigger
    Instant
    Try It
  • Shopify triggers, actions, and search

    New Cancelled Order

    Triggers whenever an order is cancelled (with line item support).

    Trigger
    Instant
    Try It
  • Shopify triggers, actions, and search

    New Fulfilled Order

    Triggers when an order is fulfilled (with line item support).

    Trigger
    Instant
    Try It
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shopify logo

About Shopify

Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.
Learn moreHelp

Related categories

  • eCommerce
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Related categories

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