Create tickets in Zendesk for new abandoned carts in Shopify
When a potential customer leaves items in their cart within Shopify, this workflow will promptly create a ticket in Zendesk. It offers an efficient solution to address abandoned carts, allowing you to swiftly engage with these customers to understand their concerns or nudge them towards completion of purchase. This workflow facilitates a more streamlined customer service experience in your e-commerce platform.
When a potential customer leaves items in their cart within Shopify, this workflow will promptly create a ticket in Zendesk. It offers an efficient solution to address abandoned carts, allowing you to swiftly engage with these customers to understand their concerns or nudge them towards completion of purchase. This workflow facilitates a more streamlined customer service experience in your e-commerce platform.
- When this happens...New Abandoned Cart
Triggers whenever a cart is "abandoned" (only open carts) (with line item support).
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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