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How Zapier works

Zapier makes it easy to integrate Shopify with Zendesk - no code necessary. See how you can get setup in minutes.

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Shopify
Shopify logo
Shopify
1. Choose trigger event
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Zendesk
Zendesk logo
Zendesk
2. Choose action
Shopify logo
1. Select the event
Setup
Test
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Shopify
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Blog" from Shopify.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects Shopify and Zendesk, automating your workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about Shopify + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Shopify and Zendesk

How do I integrate Shopify with Zendesk?

To integrate Shopify with Zendesk, you need to utilize our integration platform that supports connecting these two services. You'll set up triggers in Shopify, such as 'New Order' or 'Order Updated', and map them to actions in Zendesk, like 'Create Ticket' or 'Update Ticket'. This streamlined connection allows for effective management of customer inquiries related to their orders.

What are triggers in the Shopify and Zendesk integration?

Triggers are specific events in Shopify that initiate automated workflows towards Zendesk. For example, when a new order is placed in Shopify, it can trigger the creation of a related customer support ticket in Zendesk. These events ensure timely customer support responses.

Can I customize actions between Shopify and Zendesk?

Yes, actions between Shopify and Zendesk can be customized according to your business needs. You can decide what happens in Zendesk when certain triggers occur in Shopify, such as automatically sending a response email from your support team each time an order is shipped.

Is it possible to update an existing ticket when an order is updated on Shopify?

Absolutely. When an order is updated on Shopify, you can configure the system to update the corresponding ticket within Zendesk. This is handled through customized triggers that recognize updates as important actions needing attention in your support system.

Do I need coding experience to set up the integration between Shopify and Zendesk?

No coding experience is necessary to set up the integration between Shopify and Zendesk. Our interface provides a user-friendly way to establish connections using drag-and-drop features for setting triggers and actions without needing any programming knowledge.

How do I ensure data privacy when integrating Shopify with Zendesk?

We prioritize data security and privacy by complying with relevant regulations such as GDPR and CCPA during our integrations. You can leverage built-in features like data encryption and access controls within both platforms throughout the process.

What should I do if my integration between Shopify and Zendesk stops working?

If your integration stops working, first check both platforms for any recent changes or updates that could affect connections. We also offer robust troubleshooting resources within our help center or direct assistance through our technical support team who can guide you effectively.

Practical ways you can use Shopify and Zendesk

Budget tracking automation

Implement a workflow to automatically track and consolidate monthly expenses, income, and profits using integrated financial tools.

Business Owner
Customer feedback analysis

Streamline the process of collecting, categorizing, and analyzing customer feedback using sentiment analysis and categorization.

Customer Support Ops
Incident ticket prioritization

Set up an automation to prioritize and route incident tickets based on predefined urgencies and categories using ITSM tools.

IT

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Shopify triggers, actions, and search
    New Blog

    Triggers when a new blog is added to your Shopify store.

    Trigger
    Polling
    Try It
  • Shopify triggers, actions, and search
    New Customer

    Triggers when a new customer is added to your Shopify account.

    Trigger
    Polling
    Try It
    • Risk Level
    Trigger
    Polling
    Try It
  • Shopify triggers, actions, and search
    New Cancelled Order

    Triggers whenever an order is cancelled (with line item support).

    Trigger
    Instant
    Try It
    • Blog
      Required
    • Blog Entry Status
    Trigger
    Polling
    Try It
  • Shopify triggers, actions, and search
    Customer Account Enabled

    Triggers when a customer account is enabled.

    Trigger
    Instant
    Try It
    • Abandoned Cart Age (Hours)
      Required
    Trigger
    Polling
    Try It
  • Shopify triggers, actions, and search
    New Draft Order

    Triggers when a new draft order is created

    Trigger
    Instant
    Try It

Learn how to automate Shopify on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

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About Shopify
Shopify is a simple way to create an online store to list products, collect credit card payments, and ship your goods.
Learn moreLearn moreHelpHelp
Related categories
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreLearn moreHelpHelp
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