SolarWinds Service Desk Help & Support

  • How to Get Started with Samanage
  • Popular Things To Do With Samanage
  • Common Problems with Samanage

How to Get Started with Samanage

To get started with Samanage, first click to add a Samanage account to Zapier to be used in your zap.

Connect your Samanage account to Zapier

Next, you'll be asked for your Samanage Email Address and Password.

Samanage Login Credentials

Once you've entered your Email Address and Password and clicked continue, we'll test your account to make sure the connection works. If it does, you're all set!

Samanage Account Test

Popular Things To Do With Samanage

  • Add new SolarWinds Service Desk incidents to Trello as new cards

    SolarWinds Service Desk + Trello

    Try It
  • Send SolarWinds Service Desk alerts via SMS with Twilio

    SolarWinds Service Desk + Twilio

  • Add incidents on SolarWinds Service Desk for new Google Sheets rows

    Google Sheets + SolarWinds Service Desk

  • Add new SolarWinds Service Desk incidents to Google Calendar as detailed events

    SolarWinds Service Desk + Google Calendar

  • Create SolarWinds Service Desk incidents for new emails matching a label on Gmail [Business Gmail Accounts Only]

    Gmail + SolarWinds Service Desk

  • Create new detailed events on Google Calendar for new changes on SolarWinds Service Desk

    SolarWinds Service Desk + Google Calendar

Common Problems with Samanage

I use Google Apps to log into Samanage and cannot connect to Zapier

Samanage does not allow you to authenticate an account connected through Google Apps via their API. Their team suggests a workaround involving creating another user:

  1. Create a new user in Samanage
  2. Activate the user (once you receive the email for it)
  3. In case you are redirected to the Okta login - use step 4.
  4. When you sign in to the user - instead of using your URL of marinsoftware.samanage.com - use: app.samanage.com with the rest of the URL the same. That should take you to the regular login screen.

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